Ordering Terms and Conditions | Returns | Shipping

Terms and Conditions

By placing an online order, you unconditionally agree to the terms and conditions herein.

Minimums

- Minimum Order Quantity: 4 units of each

- Minimum Orders: We have no minimum order size but fraudulent orders or orders that do not meet the minimum order quantity will be rejected.

Payment

See Payment Options Here 

Custom orders will require advance 50% deposit.

Shipping

We will recycle packaging as we are able to, you may notice that we use a variety of packing materials, and that allows us to recycle and to reduce costs. We do however use a heavier weight box for heavy orders.  We typically ship orders in boxes 13x13x7 or 12x12x12 and most boxes will weight 30-60lbs, unless a smaller box is needed. 

Orders under 10 boxes will ship USPS, FedEx, or UPS.  Orders over 10 boxes or over 750lbs we will coordinate a freight pick up.  Reddaway is the nearest freight shipper.  Ultimately, we will go with the most cost-effective way of shipping to you.

If you wish that we use your shipping account, please select “pickup” in the shipping section, and in the notes section put your shipping account information.

All shipping costs are the responsibility of the buyer, if our automated system doesn’t accurately charge your shipping fees we will refund you the amount for shipping when it exceeds $5 over what actual shipping was.  If there are any charges that your initial fee didn’t cover we will bill you for any amounts that exceed $5.

Order Processing

We are currently filling orders within 1-3 business days.  If you have a deadline please contact us before ordering and ask if we are able to meet your deadline.

Returns or Damages

Due to the personal nature of our products we do not accept returns, any and all replacements are on a case by case basis and will be assessed based on the situation.

If there is any issue with your order please let us know within 48 hours of delivery.  Please provide photo proof of any damages to the products, boxes, or otherwise so we may make a claim with our shipper.

If you have any questions that have not be addressed here and you would like clarification please contact us at contact@rockcreeksoaps.com and we will assist you.